Return and Refund

  1. Products are returnable within 5 business days if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on vaidyanarayana.com

  2. Return will be processed only if:

    • it is determined that the product was not damaged while in your possession;

    • the product is not different from what was shipped to you;

    • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

  3. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect product ordered.

  4. Products marked as "non-returnable" on the product detail page cannot be returned.

  5. Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.

  6. If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.

  7. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.

  8. To know about the Return window for Vaidyanarayana Business orders, please contact support.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.